South Wales ONE Radio | Privacy Policy

Last updated: 22nd May 2026

South Wales ONE C.I.C. ("we", "our", "us") operates the website https://www.southwalesone.com ("the Website"). We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website or contact us.

Who We Are

South Wales ONE C.I.C. is a Community Interest Company registered in England and Wales under company registration number 16099480. Our mission is to serve the community of South Wales and surrounding areas through radio broadcasting and related activities.

South Wales ONE C.I.C. is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or your personal information, please contact us at: studio@southwalesone.com

What Data We Collect

We may collect and process the following information:

Information you provide directly:

First name
Last name
Town / city
Email address (if provided)
The content of your enquiry or message
Details of which radio show your message relates to

Providing your email address is optional unless you require a response from us.

Automatically collected information:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website information

How We Use Your Data

We use your personal data for the following purposes:

1. To respond to enquiries, requests, and messages sent via our contact forms or email.

2. To manage communications relating to radio programming, listener engagement, and station operations.

3. To monitor and improve website functionality and visitor experience.

4. To protect our website against spam, abuse, or misuse.

5. To comply with legal or regulatory obligations where required.

We do not use your data for marketing purposes, newsletters, or promotional communications unless you specifically request this.

Lawful Basis for Processing

Under UK GDPR, our lawful bases for processing your personal data are:

Legitimate Interests: Where processing is necessary for us to respond to your enquiries, manage communications, and operate our website effectively.

Consent: Where cookies or analytics technologies require your consent.

How Your Data Is Stored

Contact form submissions are securely processed and stored within our customer relationship management system (CRM), which is provided and hosted by Inteclads Technology Solutions Ltd, acting as a data processor on our behalf. Inteclads Technology Solutions Ltd processes this information solely for the purpose of securely handling and storing enquiries submitted through our website.

We take appropriate technical and organisational measures to protect your information from unauthorised access, misuse, disclosure, or loss.

Third Parties We Use

We may use trusted third-party service providers to help operate our website and services.

Google Analytics
We use Google Analytics to understand how visitors use our website and improve performance. Google Analytics may collect pseudonymised technical usage data through cookies.

You can review Google's privacy policy here:
https://policies.google.com/privacy

Data Sharing

We do not sell, rent, or trade your personal data.

We may share information only where:

Required by law
Necessary to provide website functionality or process your enquiry
You have given explicit consent

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes outlined in this Privacy Policy.

Contact enquiries are typically retained for up to 12 months, unless longer retention is required for operational, legal, or regulatory reasons.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to certain processing activities
Request transfer of your data where applicable
Withdraw consent where processing relies on consent

To exercise your rights, contact us at studio@southwalesone.com

Cookies

Our website uses cookies, including analytics cookies, to improve website performance and user experience.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can also control cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to safeguard your personal data. However, no internet-based system can be guaranteed 100% secure.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.